Terms and Conditions

These Terms and Conditions, together with our Website Terms of Use, Privacy policy and any other documents referred to in them, tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website to you.

These Terms will apply to any contract between us and you for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them before ordering any Products from Our Site, as they will apply to any order placed through Our Site. Before placing an order you will be asked to agree to these Terms. If you refuse to accept our Terms, you will not be able to order any Products from Our Site.

We may amend these Terms from time to time. Every time you wish place an order, please check these Terms to ensure you understand the terms which will apply at that time.

We do not guarantee that Our Site, or any content on it, will be free from errors or omissions.

We may update Our Site from time to time, and may change the content at any time. However, please note that any of the content on Our Site may be out of date at any given time, and we are under no obligation to update it.

These Terms, and any Contract between us, are only in the English Language.

If you would like to contact us, for whatever reason, including because you have any complaints, you can contact us by email or by telephone.

If you would like to cancel a Contract in accordance with your legal right to do so you just need to let us know that you have decided to cancel. The easiest way to do this is by email but you may also telephone us. If you are emailing us please include details of your order to assist us in identifying it. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail.

If we have to contact you or give you notice in writing, we will do so by e-mail.

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

The packaging of the Products may vary from that shown on images on our site.

 Privacy

We will use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

You may only purchase Products from our site if you are at least 18 years old.

Certain Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site. These Products include, but are not limited to: Knives and Scissors.

If you are purchasing age restricted Products from our site, you are confirming you meet the necessary age requirements to purchase such Products.
Our site will guide you through the ordering process and allow you to check and amend your order before submitting it to us. Please take the time to read and check that your order is correct before completing the ordering process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will be when we send you an e-mail confirming that the Products have been dispatched (“Dispatch Confirmation”).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

As a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of:

Orders of a product which require the provision of services on our behalf to fulfil the Order (for example, but not limited to, where you have asked us to prepare, alter, adjust or otherwise amend a Product to your specifications);

Bespoke or custom made goods;

Audio or video recordings and computer software which have become unsealed; and

Pins, needles or other sharp instruments which have become unsealed.

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Order Cancellations

If you cancel your Contract we will, in accordance with these Terms:

Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

Make any refunds due to you as soon as possible.

We will refund you on the credit card or debit card used by you to pay.

If a Product has been delivered to you before you decide to cancel your Contract:

You must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Goods must be returned to our main office.

Delivery

We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control.

Delivery of an Order shall be completed when we deliver the Products to the address you gave us or a carrier organised by you collect them from us and the Products will be your responsibility from that time.

You own the Products once we have received payment in full, including all applicable delivery charges.

If we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply: we have refused to deliver the Products; delivery within the delivery deadline was essential (taking into account all the relevant circumstances); you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do choose to cancel your Order for late delivery you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

There are restrictions on some Products for certain International Delivery Destinations, so please contact us before ordering Products.

If you order Products from our site for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
The prices of the Products will be as quoted on our site at the time you submit your order.

Prices and Payment

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product includes delivery charges. If you order is being delivered outside of the UK, the price of the Product will adjust accordingly, depending on your delivery address. You should also contact us first before placing an Order if delivery is to an International address.

We accept the following payment methods:

• Credit or debit card (Visa, Mastercard, American Express) via PayPal;
• Paypal (PayPal account);
• BACs (bank transfer)
• Cheque; or
• Postal order.

Payment for the Products and all applicable delivery charges is in advance. If you are paying by cheque or postal order, we will process your order as normal, however, your order will not be dispatched until your cheque or postal order has been cleared.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

When we refer, in these Terms, to “in writing”, this will include e-mail.

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

As a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Returns

We love delighting our customers at HeatherBelle Designs and we endeavour to provide the best products and service possible.

If you are not satisfied with your purchase, you can return an item within 30 days of receipt for a refund or exchange. For refunds you just need to make sure the item your returning is undamaged and in its original packaging.

If your return is due to an incorrectly supplied, faulty or damaged item, please let us know you are sending the product back to us by email or by telephone. Please ensure the item is securely packed and in it’s original packaging.

We will refund your original delivery charge and the delivery charges incurred in returning the product when a product is faulty, damaged or sent incorrectly, If you simply didn’t want the item, that’s not a problem, but in this instance we don’t refund delivery charges.

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms Of Use.

Here at HeatherBelle Designs, we are committed to providing you with a huge selection of craft products at great prices, with fast deliveries, all backed up with full support from our helpful and knowledgeable staff. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging.

By using Our Site, you confirm that you accept these terms of use and agree to comply with them.
These terms of use refer to the following additional documents, which also apply to your use of Our Site:

• Our Privacy & Cookie Policy, which sets out how we process any personal data we collect from you or that you provide to us and provides information about the cookies on Our Site. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Acceptable Use Policy & Content Standards, at the end of this document, which sets out how you can and cannot use Our Site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.

Our Lovely and Beautifully Designed Website

Our Site is made available free of charge.

We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. Access to Our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of Our Site without notice. We will not be liable to you if for any reason Our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to Our Site.

You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by email.

We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal use and you may draw the attention of others within your organisation to content posted on Our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status and that of any identified contributors as the authors of content on Our Site must always be acknowledged.

You must not use any part of the content on Our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of Our Site in breach of these terms of use, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on Our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Site.

Although We make reasonable efforts to update the information on Our Site, We make no representations, warranties or guarantees, whether expressed or implied, that the content on Our Site is accurate, complete or up-to-date.

To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to Our Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, Our Site; or
• use of or reliance on any content displayed on Our Site.

Please note that We only provide Our Site for domestic and private use. You agree not to use Our Site for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any content on it, or on any Website linked to it.

We assume no responsibility for the content of Websites linked on Our Site. Such links should not be interpreted as endorsement by us of those linked Websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Distance Selling Policy.

We do not guarantee that Our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access Our Site. You should use your own virus protection software.

You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored or any server, computer or database connected to Our Site. You must not attack Our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Our Site will cease immediately.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to Our Site in any Website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The Website in which you are linking must comply in all respects with the content standards as notified to you from time to time.

If you wish to make any use of content on Our Site other than that set out above, please e-mail us.
Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources and We are not liable for any such contents or resources.

Prohibited Uses

You may use Our Site only for lawful purposes.  You may not use Our Site:

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm minors in any way;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of Our Site in contravention of the provisions of our terms of Website use; and
• Not to access without authority, interfere with, damage or disrupt:
• any part of Our Site;
• any equipment or network on which Our Site is stored;
• any software used in the provision of Our Site; or
• any equipment or network or software owned or used by any third party.

We may from time to time provide interactive services on Our Site.

Where We do provide any interactive service, We will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular for children) from third parties when they use any interactive service provided on Our Site and We will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks.  However, We are under no obligation to oversee, monitor or moderate any interactive service We provide on Our Site, and We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where We do moderate an interactive service, We will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

These content standards apply to any and all material which you contribute to Our Site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as Well as to its whole.

Contributions must:

• be accurate (where they state facts);
• be genuinely held (where they state opinions); and
• comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• contain any material which is defamatory of any person;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material;
• promote violence;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• promote any illegal activity;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of Our Site.  When a breach of this policy has occurred, We may take such action as We deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use Our Site, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use Our Site;
• immediate, temporary or permanent removal of any posting or material uploaded by you to Our Site;
• issue of a warning to you;
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you; and/or
• disclosure of such information to law enforcement authorities as We reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses are not limited to those described in this policy, and We may take any other action We reasonably deem appropriate.

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on Our Site.

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for two reasons: firstly to process your order and secondly to provide you with the best possible service.  We collect this information at the point of ordering – i.e. over the telephone, from a written letter or email or from an order made on our website.  The information is collected by us and not by a third party.

The type of information we will collect about you includes:-

• Name
• Address
• Telephone Number
• Email Address
• Credit/debit card details

Personal information may be withheld if it is not needed to complete the transaction.

We need to collect name, address and credit/debit card details in order to process your order. We also ask for your telephone number and email address in case we need to contact you regarding your order.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.  If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer personal information about you outside the EEA (European Economic Area) we will always obtain your consent first.

As well as matters to do with your order, we may email you occasionally if there are matters we feel you should know about.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be erroneous.